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By browsing and utilizing our site you declare that you have read and understood our Data Protection Statement and that you agree with it. Our terms and conditions can be found here.

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Data Protection Statement

 

According to EU Regulation (GDPR)

The new European law, called “Datenschutz Grundverordnung (DSGVO)” is translated as “General Data Protection Regulation” and abbreviated in this statement as ‘GDPR’.


Designation of the responsible entity

The entity responsible for data processing is:

Lakewood Guitars GmbH & Co. KG
Markus Hoppe (Data protection officer)
Zum Bahnhof 6a
35394 Giessen
GERMANY

Data processing takes place on the following Internet domains:
lakewood-guitars.com, lakewood-guitars.de, lakewood-guitars.co.uk, lakewood-guitars.fr, lakewood-guitars.it, lakewood-guitars.us, lakewood.de, khaya-guitars.de including the internal network of the building at the above business premises.

The responsible entity decides alone, or in conjunction with others, on the purposes and means of processing personal data (e.g., names, contact information, etc).


Revocation of your consent to data processing

It is only with your consent that certain data processing procedures are permitted. Revocation of your consent is possible at any time and may be activated by way of informal advice per email to datenschutz@lakewood.de. The legality of the data processing carried out until revocation remains unaffected.


Right to complain to the competent authority

As the affected person, you have a right of appeal to the competent supervisory authority in the event of a breach of data protection law. The competent authority with regard to data protection issues is the state data protection officer of the state of Hessen, where our headquarters are located. The link to the contact details of the Hessian Data Protection Officer are: https://www.bfdi.bund.de/SharedDocs/Adressen/LfD/Hessen.html?nn=5217144


The right to data transfer

You have the right to have data processed by us on the basis of your consent or in fulfillment of a contract to be transferred to you or to third parties in a machine-readable format. If you require the transfer of data to third person, this will only be done to the extent technically feasible.


Right to information, correction, blocking and deletion

You have the right at any time, within the scope of applicable legal requirements, to provide gratuitous information about your stored personal data, source of the data, their recipients and the purpose of data processing including, if necessary, the right to correct, block or delete such data. In this regard and also for further questions about personal data, you can at any time contact us at:

Lakewood Guitars GmbH & Co. KG
Attn: Datenschutzbeauftragten
Zum Bahnhof 6a
35394 Giessen
GERMANY

Or per email at:  datenschutz@lakewood.de


SSL and TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as a site operator, our website uses SSL encryption. Thus data that you submit via this website will not be readable by others. You will recognize an encrypted connection by the "https: //" address bar of your browser and at the lock icon in the browser bar.

For receiving and sending emails, we also use encryption (TLS) to protect your personal information from being read.


Server log files and statistical user registration

In server log files, both we and the provider of our websites automatically collect and store anonymised information that your browser automatically transmits to us. These are: 

  • Browser type and browser version
  • The operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request 
  • IP address

There is no merger of this data with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which allows the processing of data in terms of a contract or pre-contractual arrangement.


Data transmission at the conclusion of a sale of goods and shipping

Personal data will only be transmitted to third parties if required in the context of the contract. Third parties may be, for example, payment service providers or logistics contractors. Further transmission of data does not take place unless you have expressly consented to this.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which allows the processing of data in terms of a contract or pre-contractual arrangement.


Registration on our web sites

You can register on our website. The transmitted data are used exclusively in order to make contact and for service purposes. All compulsory information requested during registration must be given in full, failing which we will reject the registration.

In case of important changes e.g. for technical reasons, we will inform you by e-mail. The e-mail will be sent to the address given during registering.

The processing of data entered during registration takes place on the basis of your consent (Article 6 para. 1 lit. b GDPR and Article 6 para. 1 lit. b GDPR). Revocation of consent previously given is possible at any time by way of an informal message by e-mail. The legality of the already completed data processing remains unaffected by such revocation.

We store the personal data collected during the registration for a limited period of 10 years, after which they will be anonymised. Your data will be deleted earlier should you actively cancel your registration.

You can cancel your registration at any time by email to datenschutz@lakewood.de or registration@lakewood.de or request the deletion of your personal data informally.
The legally regulated retention periods will remain unaffected.
Date collected during the registration will never be provided to a third party.


Storage duration of registration comments

Posts and registration comments will be anonymised and saved permanently. The content remains on our website until it has been completely deleted or deleted for legal reasons. The registrant expressly agrees to the use during the registration process.

Contributions and comments are stored on the basis of your consent (Article 6 para. 1 lit. a GDPR). 

Revocation of consent previously given is possible at any time by way of an informal message by e-mail. The legality of the already completed data processing remains unaffected by such revocation.


Contract Form

Data submitted via the contact form, including your contact details, will be stored to process your request or further queries. Disclosure of this data will not occur without your consent.

The processing of data entered during registration takes place exclusively on the basis of your consent (Article 6 para. 1 lit. a and/or b GDPR). Revocation of consent previously given is possible at any time by way of an informal message by e-mail. The legality of the already completed data processing remains unaffected by such revocation.

Data transmitted via the contact form will remain in our mailbox in email format until you ask us to delete it or if you revoke your consent to the storage or if there is no need for data storage. Mandatory statutory provisions - especially retention periods - remain unaffected.


Newsletter data

To send our newsletter, we need your e-mail address. Verification of the specified e-mail address is necessary and receipt of the newsletter must be agreed. Supplementary data are not collected unless volunteered. The use of data is exclusively for the dispatch of the newsletter.

The data provided in the newsletter registration are processed exclusively on the basis of your consent (Article 6 para. 1 lit. a GDPR).Revocation of consent previously given is possible at any time by way of an informal message by e-mail or signing up via the "unsubscribe" link in the newsletter. The legality of the already completed data processing remains unaffected by such revocation.

Data entered to set up the subscription will be deleted in the event of cancellation. If these data have been sent to us for other purposes and elsewhere they will remain with us.


Registration for workshop visit

To register for one of our workshop visits on the last Friday of each month, we collect the postal and email addresses of each applicant. This information is important in confirming the validity of the application and facilitates contact, processing of subsequent questions and an intended purchase.

The processing of the entered data takes place exclusively on the basis of your consent (Article 6 para. 1 lit. a GDPR). Revocation of consent previously given is possible at any time by way of an informal message by e-mail. The legality of the already completed data processing remains unaffected by such revocation. Upon revocation, you will be logged off from the workshop visit.

If a guitar order arises, the contact details will be forwarded to a dealer, by whom the guitar purchase will be handled. The potential guitar buyer selects the dealer and is notified of this transfer process. The basis for this is Article 6 para. 1 lit. b and f GDPR. 

All data collected for the workshop visit are stored for a period of 1 year and then recursively removed by an automated deletion routine.


Application for a CITES attestation

On our website so-called attestations (proofs) with CITES-relevant information regarding the wood used for our guitar models can be requested. These attestations are issued in the form of a PDF. For this process personal data such as physical and email addresses of the respective applicant are collected. These data are stored for 1 year at Lakewood Guitars and are then automatically deleted.
The storage serves the personal identification  and facilitates communication during and after this process.

The processing of data entered during registration takes place exclusively on the basis of your consent (Article 6 para. 1 lit. a and f GDPR). Revocation of consent previously given is possible at any time by way of an informal message by e-mail. The legality of the already completed data processing remains unaffected by such revocation.


Signing in to the Lakewood online forum

The Lakewood Online Forum uses the open source software phpbb of phpbb Limited UK, which however has no legal persona and is not liable for its open source software.

This software has been implemented to the best of our knowledge and ability on the Lakewood website. No personal data will be transmitted to third parties. All recommended security measures are followed.

The use of the online forum without registration is limited to the mere reading of content contributed by the community. Active participation in discussions is not possible. For active participation (writing contributions) registration is necessary, with resulting collection of personal data.

The processing of data entered by users takes place exclusively on the basis of explicit consent (Article 6 para. 1 lit. a GDPR). Revocation of consent previously given is possible at any time by way of an informal message by e-mail. Each user can log out of the forum independently (all data will be deleted). Alternatively, an informal message by email is sufficient. The legality of the already completed data processing remains unaffected by such revocation.


Cookies

Our website uses cookies. These are small text files that the web browser stores on your device. Cookies help us to make our service more user-friendly, effective, and secure and to optimize the display of individual pages in accordance with your preferences.

Some cookies are "session cookies". Such cookies will be deleted automatically after the end of your browser session. On the other hand, other cookies remain on your device until you delete them yourself. Such cookies help us to recognize you when you return to our website.

With a modern web browser you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured to automatically delete cookies when the program is closed. The deactivation of cookies may result in limited functionality of our website.

The setting of cookies which are necessary for the performance of electronic communication processes or the provision of certain functions desired by you (e.g. the Custom Shop Guitar Designer) takes place on the basis of Article 6 para. 1 lit. f GDPR. As the operator of this website we have a legitimate interest in the storage of cookies for the technically flawless and smooth provision of our services. We do not use cookies for analysis purposes.


YouTube

For integration and presentation of video content, our website uses plugins from YouTube. Provider of the video portal is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit a page with an integrated YouTube plug-in, you will be connected to the YouTube servers as a result of which YouTube will be informed as to which of our pages you have visited.

YouTube may link your browsing directly with your personal profile should you be logged into your YouTube account. By logging out beforehand you have the option to prevent this.

The use of YouTube facilitates appropriate presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6 para. 1 lit. f GDPR.

For details on how to handle user data, please refer to the YouTube Privacy Policy at: https://www.google.de/intl/de/policies/privacy


PayPal

Our website allows payment via PayPal. The payment service provider is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

When paying by means of PayPal the payment data you enter will be transmitted to PayPal.

The transmission of your data to PayPal is in terms of Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing in order to fulfil a contract). Revocation of consent previously given is possible at any time. The legality of the already completed data processing remains unaffected by such revocation.


Storage of data for billing purposes (contract fulfilment)

For the fulfilment of orders and the subsequent billing we maintain customer data in customary commercial documents such as order confirmations, delivery notes and invoices in compliance with statutory retention periods.

Our primary customers are commercial dealers (music retailers) but in the case of accessories and merchandise could be individual end users such as parties who purchase products for personal use or minor resale.

For commercial customers, we maintain customer bases to which specific customer numbers are allocated and whose their data is stored permanently or at least for the required statutory periods.
End users are not recorded in our customer bases i.e. we do not store their customer data permanently in our inventory management EDP, but only during the billing period in documents required for accounting purposes (invoices, delivery notes, etc.).

The basis of this data processing is Art. 6 Abs. 1 lit. b GDPR (processing in order to fulfil a contract)


Storage of data for the purpose of other order processing

For the fulfillment of repair orders, we store personal data of end users in our EDP. These data remain permanently in storage for the purpose of service improvement (e.g. by speeding up or creating / providing repair history).
The registered guitars themselves do not have to comply with the storage of their serial number.
None of this data will be provided to third parties.

The basis for this storage is Art. 6 para. 1 lit. b GDPR (processing to fulfil a contract on request of the affected person). The affected person may subsequently (after fulfilment of the contract) demand the deletion of personal data at any time by email or in writing to the data protection contact addresses.


Data protection officer

We have nominated the following data protection officer.

Lakewood Guitars GmbH & Co. KG
Attention Markus Hoppe (Data protection officer)
Zum Bahnhof 6a
35394 Giessen
GERMANY

Telephone: 0641 480969-12
Email: datenschutz@lakewood.de.

At Lakewood Guitars we take the protection of customer information very seriously. Should any of the above content become ineffective this will not affect the validity of the remaining content.